RETURN & Refund POLICY

We are highly motivated to keep our customers happy and to make things right.  If you are not happy with your purchase, please contact David Adamsen directly via email at david@adamsenwoodcraft.com.  We will do our best to come to an agreeable solution for all parties involved.  

WHEN RETURNS ARE ACCEPTED:

Unless otherwise specified, most returns are accepted at the customer’s expense. 

 All items must be returned in the condition they were received within 30 days from receipt of the original package.

If an item is damaged during shipping, the customer must provide detailed photo evidence of the damaged item(s) (email to david@adamsenwoodcraft.com), including photos of the original shipping package.  If David Adamsen determines that the item is reparable, we reserve the right to require that the customer ship back the item at the customer's expense as a prerequisite to receiving a full or partial refund.  

WHEN RETURNS ARE NOT ACCEPTED:

If you commissioned a custom piece from me and/or requested some type of personalization, the item is not returnable because the personalization may impact the item's resale value.  

If you received a damaged item that has was personalized, the customer must provide detailed photo evidence of the damage (email to david@adamsenwoodcraft.com) as a prerequisite for receiving a full or partial refund.

REFUND POLICY

Upon receiving adequate photo evidence of the damaged item(s), we will initiate an insurance claim from the shipping carrier.  If the insurance claim is successful, we will initiate a full or partial refund corresponding with the amount won by the claim. Our goal is to provide the customer with a full refund for damaged or lost items, but we reserve the right to delay the refund until the payment from insurance claim is received.  If the insurance claim is denied based on inadequate evidence received, we reserve the right to deny a refund.  

Thank you!